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Viet Nam
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Customers can proceed with warranty registration as the followings:
1. Hanoi | 11. Thai Nguyen |
2. Bac Ninh | 12. Thanh Hoa |
3. Bac Giang | 13. Hai Phong |
4. Hung Yen | 14. Quang Ninh |
5. Vinh Phuc | 15. Hoa Binh |
6. Hai Duong | 16. Phu Tho |
7. Ha Nam | 17. Tuyen Quang (Chiem Hoa, Ham Yen, Tuyen Quang City, Yen Son, Son Duong) |
8. Nam Dinh | 18. Yen Bai (Van Chan, Tran Yen, Yen Binh, Yen Bai City, Van Yen) |
9. Thai Binh | 19. Bac Kan (Cho Moi, Bach Thong, Na Ri, Bac Can City, Cho Don) |
10. Ninh Binh | 20. Lang Son |
1. Da Nang |
2. Quang Nam (Hoi An, Dien Ban, Dai Loc) |
1. Ho Chi Minh City | 11. Dong Thap |
2. Dong Nai | 12. Binh Phuoc |
3. Binh Duong | 13. Tra Vinh |
4. Ba Ria - Vung Tau | 14. Binh Thuan (Ham Tan, Binh Thuan Nam, Tanh Linh, Duc Linh) |
5. Long An | 15. Lam Dong (Da Huoai, Bao Loc, Da Teh, Cat Tien) |
6. Tien Giang | 16. An Giang (Cho Moi, Long Xuyen, Phu Tan) |
7. Can Tho | 17. Hau Giang (Chau Thanh, Nga Bay Town, Chau Thanh A, Phung Hiep) |
8. Vinh Long | |
9. Ben Tre | |
10. Tay Ninh |
Service Type | After service labor rate | Traveling rate | Service Rate =Labour rate + Traveling rate | Part & Filter | Note | ||
---|---|---|---|---|---|---|---|
Provines that have Service Center | Other Cities/Provinces | Provines that have Service Center | Other Cities/Provinces | ||||
30 km | 31-200 km | 30 km | 31-200 km | ||||
Filter Change | |||||||
For Water Purifier | Free | Free | Free | Free | Free | Chargeable | Technician will change filter at customer's site in full-service area (areas mentioned on Cowayvina website) |
For Air Purifier | Free | Free | N/A | Free | N/A | Chargeable | Coway technician will only change filter in Hanoi, HCMC, Hai Phong, Da Nang only. Coway Vina will send filters to customer in other cites/provinces and guide customers change filter by themselves |
Repairing | |||||||
City/Provines around 1-> 200km from Coway service center | 100.000 | Free | 100.000 | 100.000 | 200.000 | Chargeable | Free traveling rate (0 VND) is applied for customers In Provinces that have Coway Service Center |
City/Provines more than 200km from Coway service center | 100.000 | N/A | N/A | N/A | 100.000 | Chargeable | Customers send defective product the nearest Service Center, Coway will send product back to customer when finish repairing and support the shipping back fees |
Dismantle | 200.000 | Free | 100.000 | 200.000 | 300.000 | Free traveling rate (0 VND) is applied for customers In Provines that have Coway Service Center | |
Re-install | 200.000 | Free | 100.000 | 200.000 | 300.000 | Free traveling rate (0 VND) is applied for customers In Provines that have Coway Service Center |